PRIVACY POLICY

At Underbug, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

Who we are

Underbug, founded by Shams Hazim
Website: underbug.nl
Email: shams@underbug.nl

Information we collect

• Customer data: name, email address, and billing/shipping information when you place an order.

• User-submitted photos: photos submitted voluntarily via a QR code included with our Ladybird Shelter packaging. These are collected solely for biodiversity research and product improvement.

How We Use Your Information

• To process and fulfill orders.

• To communicate with you regarding orders, updates, or research participation.

• To improve our products and services.

Sharing Your Information

• We do not sell personal data.

• Data may be shared with trusted third-party services only as necessary to process orders or support research (e.g., payment providers, shipping companies, Google Forms).

Data Retention

• Customer order data: kept for as long as required for administration and tax purposes (typically 7 years).

• Photos submitted via QR code: kept for the duration of the research project, then deleted.

Your Rights

• Access, correct, or request deletion of your personal data.

• Opt out of communications at any time.

• For any request, contact us at: shams@underbug.nl

Cookies & Tracking

• We do not use cookies, tracking scripts, or analytics on our website.

Where Your Data is Sent

• Data may be sent to third-party providers outside the EU only as necessary for order processing or research.

• All providers are required to safeguard your data according to EU standards.

Contact

For any questions about your privacy or this policy:
Email: shams@underbug.nl